Privacy of individuals within The Commonwealth of Australia is protected by enacted legislation known as the Privacy Act 1998 (The Privacy Act) and its provisions address a number of aspects of how information provided by them can be used and how electronic communications with them can be made.

HELP Recruitment complies with all aspects of the Privacy Act regarding confidentiality in the use of personal information gathered in the process of assisting applicants to gain employment. As part of the registration process, participants will be required provide an active e-mail address to which communications acknowledging their registration or the progress of applications made by them for specific positions will be sent. If participants do not want electronic communications to be sent to the address provided they should contact the HELP Recruitment office concerned and request that the e-mail address be removed or substituted with an alternative.

Electronic communications may be sent to participants advising them of alternative prospects of employment unless requested not to do so. All electronic communications sent to e-mail addresses provided by participants will contain an unsubscribe facility should they no longer be required. Alternatively if a participant elects to have job alerts sent via the HELP Job Agent, this can disabled at any time by the participant if they no longer wish to receive them. 

Our Privacy Commitment

HELP Recruitment is committed to protecting the privacy of all individuals and organisations from which or about which it receives information or about which it gathers information from other sources. HELP Recruitment is committed to protecting the privacy of all Client Employers and Candidates. We want to provide a safe and secure service to all who come in contact with us. We will use our best efforts to ensure that any information provided to us will remain private unless otherwise agreed and the information will only be used for the purpose for which it was supplied to us. This commitment will include personal information provided to HELP or information gathered from visitors to our on-line web site. Should you decide to apply to a specific position advertised by HELP or Register on-line for other employment opportunities, you will be asked to provide us with the following information, some of which will be mandatory for the purposes of identifying you, disseminating the information and allowing us to be in contact with you.

• Last Name

• First Name 

• Address 

• Contact Telephone Numbers 

• Email Address 

• Salary Expectation 

• Particular assignment position 

• Work Visa details if not an Australian Permanent Resident 

• Your approval for your information to be stored in our candidate databases and for it to be used in support of our application for a nominated employment opportunity. 

• Advice from you that you will permit us to communicate with you to the e-mail address provided. 

• In cases where you have provided HELP with information on a non-specific assignment basis, no information about your name, address, e-mail address, contact telephone numbers etc will be released to any outside party without your specific consent.

By providing HELP with details of your personal work history you will be including information regarding previous employers, academic achievements, personal skill and abilities and details pertaining to nominated referees. By contacting HELP in relation to employment opportunities we will initially acknowledge receipt of your information to one of the addresses supplied by you and you must be aware that we cannot accept any responsibility for the interception of any communication provided in good faith. We may use your contact details to advise you of other employment opportunities that will arise from time to time and by providing it, you are giving HELP your explicit approval for this to be done, if you prefer that we do not advise you of future opportunities please e-mail us and we will remove your details from our database.

Internet Information

Some of our web pages utilise "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; click stream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyse information that does not contain Personal Information for trends and statistics.

Disposal of Retained Information

At your request, any and all information held about you at HELP will be completely destroyed. In cases where information is held electronically, it will be deleted and in cases where hard copy information is retained it will be disposed of by either secure shredding or a secure document disposal service provided by an authorised document security contractor.

Exceptions to this Privacy Commitment

If HELP is required by law to disclose any information held in our business files, it will comply with any legal or compliance obligations that are imposed upon it.

Changes to our Privacy Commitment

If at any time our stated policy in regard to privacy is modified, we will update this policy statement and post it here on our web site so that you will always know what information we gather about you and how we might use it. If at any time you have any questions or concerns regarding the privacy of the information HELP holds or how we might use it please feel free to e-mail us or contact a HELP Office.